Customer Testimonials

Just a quick shout out to the staff at Reading and Northern Passenger trains to JT - you all are just wonderful. Polite, kind and very helpful. Special shout out to Crystal Arndt who made a disappointing situation MUCH better thanks to her quick thinking and attentiveness. An absolute asset to the rail road! Can't wait for our trip in October - All aboard!!!!!


Dear Friends at Reading Railways,

Thank you for your great train facility!  My family and I immensely enjoyed our trip to Jim Thorpe on August 4th!

Your cars are well refurbished and beautiful and comfy.  The tracks are so smooth!  What a terrific ride!

The city of Jim Thorpe is a sweet town – unique to itself!  Enjoyed walking the streets and visiting shops.

Thank you for having snacks on your train! Great variety and great prices!

But, absolutely the best thing about the whole excursion was your lovely staff!  Wonderful people – each one.  Helpful, go the tenth mile to help, answer all questions, are friendly and really know their jobs!  Very down to earth and willing to talk with us as though they knew us forever!

Crystal is exceptional!  She is so fun to listen to and I find she is very creative and energetic!  She’s the perfect girl for the job she’s in!  I pray the best for her in finding various theme trips!  She is an exceptional person.

Thank you, Crystal, for taking my little granddaughter to the restroom at the stop in Port Clinton!  You are the best!

Can’t wait to take other trips and to buy trips as gifts!

Thank you, Mr. Muller, for your generous gift to our area and for your sacrificial giving to make the train cars available.  You’re a man of vision!

Dolly Collins,


 Hi Crystal,

I was a passenger on Saturday's excursion from the Outer Reading station to Jim Thorpe on Saturday.  I just wanted to send a quick note to say how much I enjoyed the trip and the great service provided by you and the entire team, as well as to thank you for keeping us informed of progress while we encountered the technical difficulties with the RDCs.  You did a WAY better job than any airline I've flown on in the past 5 years at sharing timely information, explaining what needed to be done and why, and providing updated ETAs for resuming our journey.  I had no idea how comfortable the RDCs are!

 In closing, I look forward to my next adventure on a Reading and Northern Railroad (or Lehigh Gorge Scenic Railway) train!  Please feel free to share this with your leadership team as you deem appropriate.

 Take care and have a great day!

 Best Regards,

Tom

 
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