I was a passenger on Saturday's excursion from the Outer Reading station to Jim Thorpe on Saturday. I just wanted to send a quick note to say how much I enjoyed the trip and the great service provided by you and the entire team, as well as to thank you for keeping us informed of progress while we encountered the technical difficulties with the RDCs. You did a WAY better job than any airline I've flown on in the past 5 years at sharing timely information, explaining what needed to be done and why, and providing updated ETAs for resuming our journey. I had no idea how comfortable the RDCs are!
In closing, I look forward to my next adventure on a Reading and Northern Railroad (or Lehigh Gorge Scenic Railway) train! Please feel free to share this with your leadership team as you deem appropriate.
Take care and have a great day!